Get in Touch
Have a question about our products or want to collaborate? We'd love to hear from you.
Contact Information
Business Hours
We typically respond to inquiries within 24-48 hours during business days (Sunday-Thursday).
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
Return Policy Highlights:
- Items must be unworn, unwashed, and in their original condition with all tags attached
- Returns must be initiated within 30 days of receiving your order
- Shipping costs for returns are the responsibility of the customer
- Refunds will be processed to the original payment method
- Sale items are final sale and cannot be returned
How to Return:
- Contact us at hello@shimaabrand.com with your order number
- We'll provide you with return instructions and address
- Pack the items securely in their original packaging if possible
- Ship the items back to us using a tracked shipping service
- Once received and inspected, we'll process your refund
Frequently Asked Questions
Find answers to common questions about our products and services